Skip to content

Billing

Manage your Parapet Security subscription, view usage, and download invoices.

Billing Overview

  • Plans & Pricing

    Compare subscription plans and features.

    View Plans

  • Usage Limits

    Understand alert quotas and rate limits.

    View Limits

Accessing Billing

  1. Log in to app.parapetsecurity.com
  2. Go to Settings → Account & Billing

Owner Access Required

Only organization owners can access billing settings.

Subscription Management

Current Subscription

View your current plan:

  • Plan name - Starter, Professional, or Team
  • Status - Active, Trialing, Canceled
  • Billing period - Monthly
  • Renewal date - When next payment is due

Usage Summary

See your alert consumption:

  • Alerts this period - Current usage
  • Plan limit - Maximum alerts allowed
  • Usage percentage - Visual progress bar
  • Overage - If you've exceeded your limit

Billing Portal

Click Manage Billing to access the Paddle billing portal:

  • Update payment method
  • Download invoices
  • View payment history
  • Cancel subscription

Upgrading Your Plan

From Dashboard

  1. Go to Settings → Account & Billing
  2. Click Upgrade Plan
  3. Select your new plan
  4. Complete checkout

What Happens

  • Upgrade takes effect immediately
  • You're charged the prorated difference
  • New limits apply right away

Downgrading

  1. Go to Settings → Account & Billing
  2. Click Change Plan
  3. Select a lower tier
  4. Confirm the change

Downgrade Timing

Downgrades take effect at the end of your current billing period. You keep current features until then.

Cancellation

How to Cancel

  1. Go to Settings → Account & Billing
  2. Click Manage Billing to open Paddle portal
  3. Click Cancel Subscription
  4. Choose immediate or end-of-period
  5. Confirm cancellation

What Happens

Option Effect
End of period Access until period ends, no renewal
Immediate Access stops, partial refund may apply

After Cancellation

  • Alerts stop being processed
  • Historical data retained for 30 days
  • Can resubscribe anytime
  • Data permanently deleted after 30 days

Payment Methods

Accepted

  • Credit/debit cards (Visa, Mastercard, Amex)
  • PayPal (in some regions)

Updating Payment

  1. Click Manage Billing
  2. In Paddle portal, click Update Payment
  3. Enter new card details
  4. Save changes

Failed Payments

If a payment fails:

  1. Email notification sent
  2. 3 retry attempts over 7 days
  3. After final failure, subscription canceled
  4. Resubscribe anytime after updating payment

Invoices

Downloading Invoices

  1. Click Manage Billing
  2. In Paddle portal, click Invoices
  3. Click Download for any invoice

Invoice Details

Each invoice includes:

  • Invoice number
  • Billing period
  • Itemized charges
  • Tax information
  • Payment status

VAT/Tax

  • Prices shown exclude tax
  • Tax calculated at checkout
  • EU customers: VAT applied based on country
  • Business customers: Provide VAT ID for reverse charge

Common Questions

How is usage calculated?

Each alert that's successfully received counts as 1 alert, regardless of size or processing time.

What happens if I exceed my limit?

Alerts are queued until the next billing period or until you upgrade.

Can I get a refund?

Monthly plans are non-refundable. You can cancel anytime and your subscription will remain active until the end of the billing period.

Is there a free trial?

New accounts include a 14-day trial of the Professional plan.

Getting Help

For billing questions: